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How Long Does It Take to Get a New Phase Account or Funded Account After Passing the Current Phase?
Automated Account Setup:
- Once a customer passes any challenge phase, our system automatically generates the next phase account within a few minutes.
- If you do not receive an email with your credentials, please check your spam, social, promotion, or junk folders.
- For any issues, contact us at [email protected].
Simulated Funded Phase:
- If the next phase is the Simulated Funded Phase, you need to login to your account in the trader’s dashboard and click in the Upgrade option that will be visible.
- After this step, you will be required to go through the KYC verification, by uploading your documents to the KYC tab in your dashboard. The timeline depends on how quickly you submit your documents for KYC and sign the agreement.
- After the KYC approval, the funded account will be provided within 24-48 business hours.
Still need help?
Contact our support team. Email inquiries are accepted 24 hours a day. Replies are sent during business hours.